This exchange policy is valid from Sep 2024.
EXCHANGE POLICY — Anime Shop Z
If you are not satisfied with the product or regret the purchase, you can request an exchange or return within 7 days from the date of receipt of the order at your address.
Conditions for making an exchange:
If you wish to make an exchange, the product must be in perfect condition and without signs of use, that is, in the same conditions as when you received it. In addition, it is essential that the item is in its original packaging.
How to request an exchange:
Send an email to [email protected], informing your full name, order number and reason for the exchange. We will contact you with the necessary information to make the exchange.
Conditions for returns due to regret:
If you regret the purchase, you can also return your order within 7 days from the date of receipt of the order at your address.
How to request a return due to regret:
Send an email to [email protected], informing your full name and order number. You will receive the refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.
Products with manufacturing defects:
According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days, counting from the date the order was received at your address.
How to request a return of defective products:
Send an email to [email protected], informing your full name, order number and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
How to return products:
In accordance with Consumer Law, the shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your exchange or return request and must post the merchandise at a post office. We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that preserves the items during transportation.
Contact us:
If you have any questions about our exchange policy, please contact us at [email protected]
